Customer Care
How to
Order
From browsing to your doorstep — here’s exactly how shopping with lonDemain works.
Browse & Choose
Explore the collection and pick the pieces you love — filter by house, category, or occasion.
Place Your Order
Add to bag and check out. Payment is made upfront to confirm your order.
We Source It
Once confirmed, we source your piece directly through our trusted supplier network.
Delivered to You
Your order ships and arrives in 7–14 days, wherever you are in the world.
Stay Updated
We'll keep you posted on your order's status from confirmation to delivery.
Easy Returns
Not the right fit? Return it within 14 days of delivery.
A $50 return fee applies to cover return shipping.
Questions before you order? We’re happy to help — reach out any time.
Worldwide Shipping
Delivered in 7–14 days, anywhere you are
Secure Payment
100% protected checkout
24/7 Support
We're here whenever you need us
Easy Returns
Hassle-free returns on every order